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NEW QUESTION 21

Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

  • A. Set up a Salesforce Customer Community that will allow customers to create cases online
  • B. Set up analytical snapshots to capture key case information and create historical trending reports
  • C. Create reports to analyze call data in order to understand peak times and ensure adequate staffing
  • D. Create case escalation rules to route high-priority cases directly to supervisors for resolution

Answer: A,C

NEW QUESTION 22

Cloud Kicks is concerned that the sales team is taking longer to dose opportunities in comparison to the same time last year. The VP of sales wants to determine the number of closed deals on a monthly basis and compare the month-over-month results.

Which two actions should the consultant take to meet the requirement?

Choose 2 answers

  • A. Create a report based on the Opportunity reporting snapshot.
  • B. Schedule a reporting snapshot of the Opportunity History object to run monthly.
  • C. Schedule a reporting snapshot of the Opportunity object to run monthly.
  • D. Create a dashboard component and schedule the dashboard to refresh monthly.

Answer: A,C

NEW QUESTION 23

Northern Trail Outfitters (NTO) supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle. Which solution should a consultant recommend to meet these business requirements?

  • A. Create different record types and sales processes for each line of business, and assign different page layouts to each record type.
  • B. Create different record types and sales processes for each line of businessand assign different stages to each page layout.
  • C. Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.
  • D. Create different record types and sales processes for each line of business, and assign different sales processes to each page layout

Answer: A

NEW QUESTION 24

Sales Manager at Cloud Kicks need to show reports and dashboards with opportunity forecast by Product family with team quotas. Which solution should a Consultant recommend?

Select the ones you like.

  • A. Create a joined report with closed Opportunities, forecasting items, and quotas.
  • B. Configure quotas with a product report and add necessary fields.
  • C. Configure an analytic snapshot to capture the Opportunity forecast and quotas.
  • D. Create a custom report type with forecasting quotas and items.

Answer: D

NEW QUESTION 25

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